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Refund & Cancellation Policy

This Refund & Cancellation Policy applies to services provided by RJS Dynamic Products LLC, operating under the Wekobo brand.

Wekobo provides Done-For-You digital publishing services, including research, book development, writing, editing, design, formatting, publishing setup, optimization, launch support, and related publishing management.

Because these services involve customized work created specifically for each Customer, refund eligibility is subject to the terms below.

1. Our Commitment to Customers

Wekobo is committed to providing customers with professionally prepared digital publishing assets and a structured Done-For-You publishing service.

Our goal is to ensure that the work delivered matches the agreed project scope and that legitimate issues are addressed promptly.

If something included in the purchased service needs to be corrected, revised, or adjusted, customers are encouraged to contact our team so that we can review and address the issue.

2. 30-Day Refund Period

Unless a separate written agreement states otherwise, eligible Customers may request a refund within 30 days of the original purchase date, subject to this policy.

Refund requests must be submitted in writing to:

support@wekobo.com

A refund request should include:

Submitting a request does not automatically mean that a refund will be approved.

Each request will be reviewed according to this policy and the specific circumstances of the purchase.

3. Customized Services

Wekobo services involve customized work such as:

Once substantial customized work has been performed, refund eligibility may be affected by the amount and nature of work already completed.

4. Refunds Are Not Based on Expected Income

Wekobo does not guarantee a particular level of sales, revenue, profit, royalties, rankings, downloads, or publishing income.

Therefore, a Customer will not automatically qualify for a refund because:

Commercial performance is affected by many factors outside Wekobo’s control.

5. Change of Mind

A refund will not ordinarily be provided solely because the Customer:

However, Customers may still contact Wekobo regarding legitimate service concerns.

6. Service Quality and Corrective Work

If a Customer identifies an issue with work that was included in the purchased service, Wekobo will first have an opportunity to review and correct the issue.

Depending on the circumstances, corrective work may include:

Our preference is to resolve legitimate service issues rather than immediately issue a refund.

7. Unlimited Revisions

Where unlimited revisions are included in the Customer’s package, Wekobo will not impose an arbitrary numerical limit on reasonable revision requests relating to the original project.

Revisions may include reasonable changes to the book, cover, interior, formatting, publishing assets, or other deliverables included in the purchased service.

Unlimited revisions do not include:

Such requests may require an additional fee.

8. Technical or Publishing Errors

If Wekobo makes a material error in a deliverable or publishing implementation that is reasonably attributable to our work, we will make reasonable efforts to correct it.

Examples may include:

Where appropriate, we may correct or replace the affected deliverable.

9. Third-Party Publishing Platforms

Wekobo may publish or assist with publishing through third-party platforms.

Third-party platforms may reject, delay, restrict, remove, suspend, or modify content or accounts according to their own policies.

A third-party platform’s independent decision does not automatically qualify for a refund.

Where an issue is caused by an error in Wekobo’s work, we will investigate and provide reasonable corrective assistance where possible.

10. Publishing Approval Is Not Guaranteed

Wekobo can prepare books, listings, metadata, descriptions, categories, keywords, and other publishing assets according to applicable requirements.

However, Wekobo cannot guarantee that a third-party platform will:

Third-party platforms maintain independent control over these matters.

11. Project Delays

Where a project takes longer than expected because of:

such delays do not automatically create a refund entitlement.

12. 25-Day Launch Timeline

Wekobo may advertise a target such as launching a first eBook in approximately 25 days.

This is a target based on the normal project workflow and assumes that required information, approvals, access, and cooperation are provided promptly.

The actual timeline may vary depending on the selected niche, project requirements, publishing platform, revisions, Customer approvals, and other factors.

A delay caused by a third-party publishing platform does not automatically constitute a failure by Wekobo.

13. Cancellation Before Work Begins

If a Customer requests cancellation shortly after purchase and before substantial customized work has begun, Wekobo may review the request for a possible refund.

Approval is subject to the circumstances of the purchase and whether work, research, planning, consultation, preparation, or other services have already been performed.

14. Cancellation After Work Has Begun

Once substantial customized work has begun, including research, content development, writing, design, formatting, publishing preparation, or other project work, cancellation may not qualify for a full refund.

Wekobo may consider the amount of work already completed when reviewing a cancellation request.

Where appropriate, Wekobo may offer an alternative solution such as:

15. Promotional Purchases

Promotional, discounted, introductory, limited-time, or special-price purchases remain subject to this policy.

A discounted price does not automatically create additional refund rights.

16. Third-Party Costs

Wekobo is not responsible for refunding third-party charges that were paid directly to independent providers unless required by applicable law or expressly agreed otherwise.

Examples may include:

Customers should review the applicable terms of those providers.

17. Customer Cooperation

Customers must provide reasonable cooperation necessary to complete the service or resolve an issue.

This may include:

Failure to cooperate may delay or prevent completion of the service and may affect refund eligibility.

18. Refund Review Process

When Wekobo receives a refund request, we may review:

This process allows us to evaluate refund requests consistently.

19. Refund Processing

Approved refunds will generally be processed within 7–14 business days after approval.

The time required for funds to appear in the Customer’s account may vary depending on the payment processor, bank, card issuer, or payment method.

Refunds will generally be issued to the original payment method where reasonably possible.

20. Chargebacks

Customers are encouraged to contact Wekobo before initiating a chargeback so that legitimate concerns can be reviewed directly.

If a Customer initiates a chargeback, Wekobo may provide the applicable payment processor or financial institution with relevant records concerning:

Wekobo reserves all rights and remedies available under applicable law.

21. No Guarantee of Business Results

Wekobo guarantees its commitment to performing the purchased services according to the applicable scope.

Wekobo does not guarantee:

Any examples shown in Wekobo marketing materials represent potential outcomes or individual experiences and are not guarantees.

22. Alternative Solutions

Where a refund request does not qualify under this policy, Wekobo may, at its discretion, offer an alternative solution.

This may include:

23. Customer Protection Commitment

Our goal is to ensure that Customers are not left with an incomplete or improperly delivered publishing asset because of an issue attributable to Wekobo.

Depending on the package purchased, Customers may receive:

30-Day Refund Review
Eligible refund requests may be submitted within 30 days.

Unlimited Revisions
Where included in the purchased package, reasonable revisions are provided without an arbitrary revision limit.

Free Corrections
Qualifying errors attributable to Wekobo will be corrected without an additional correction fee.

Publishing Support
Where publishing assistance is included, Wekobo will make reasonable efforts to address publishing-related issues within our control.

Replacement Deliverables
Where a material deliverable cannot reasonably be corrected, Wekobo may provide a replacement or rebuilt deliverable where appropriate.

24. Acceptance of This Policy

By purchasing Wekobo services, the Customer acknowledges that they have had the opportunity to review this Refund & Cancellation Policy.

The Customer agrees that this policy applies to services purchased from RJS Dynamic Products LLC operating under the Wekobo brand, subject to any separate written agreement governing the specific purchase.

25. Contact Us

Refund, cancellation, service, or support questions should be sent to:

RJS Dynamic Products LLC
Operating under the Wekobo brand
Email: support@wekobo.com

26. Our Promise

Wekobo is built around a simple principle:

You make the investment. Our team handles the work.

We are committed to researching, creating, designing, preparing, publishing, and managing your digital publishing assets according to the service you purchase.

If something within our responsibility needs to be corrected, we will work with you to resolve it.

At the same time, digital publishing is a real business opportunity with real commercial risk. We do not promise a specific income, revenue, number of sales, or level of profit.

Our commitment is to the quality and delivery of the services we control — not to guarantee a particular financial outcome.

Wekobo
Operated and provided by RJS Dynamic Products LLC